FAQ

Can you tell me when new products and special promotions are announced?
Yes, the mailing list registration is at the bottom of our home page. Just enter your email and you will you will receive e-mail updates on new products, sales, exclusive discounts, events and other special announcements. You can also follow us on Instagram, and like us on Facebook. (find quick links at the bottom of our home page)

What is your privacy policy?
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. 

I found the perfect thing, yay! When will my order ship?
Our talented production staff and office teams work together to produce and fulfill orders within 1-3 days. You will receive an e-mail confirmation with the tracking information once your order has shipped.
 
Does S T I L L W A T E R offer Gift Certificates/Gift Cards?
Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website.
 
What if I need to cancel or change my order?
If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by emailing hello@stillwaterthebrand.com.com or calling (213) 327-0119. We will make every effort to accommodate your request. However, we cannot cancel or change an order once it has been shipped. Customized items cannot be canceled or returned.

What is the Return/Exchange policy?
Unwashed, unworn, unused or defective non-sale merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at our discretion for a store credit. All items purchased on sale are FINAL SALE and therefore not eligible for returns, exchanges, or price adjustments. Customers are responsible for return shipping cost. We recommend using a registered postal service to return orders, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.

ALL ORDERS PLACED WITH A WELCOME OFFER (15% OFF) ARE CONSIDERED FULL-PRICE ORDERS AND ARE ELIGIBLE FOR RETURNS FOR FULL REFUNDS.

Please send your returns to the following address, with your return form which should be included inside your return package.
S T I L L W A T E R
719 S. LOS ANGELES ST. STE 340
LOS ANGELES, CA 90014

When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Normal processing time is 24-72 hours.